FAQ on how to acquire tickets

Login/registration

All questions concerning registration will be answered in that section.

What is the difference between registering and login?

Registration: You have to register to be able to purchase a ticket or redeem vouchers for the first time. After registering you receive a password which you can then use to login.

Login: Once you have registered you receive a user name and password so to be able to login onto the ticket system at any time.

How can I register? You have to register when you buy tickets or redeem vouchers for the first time.

How to proceed:

  1. Put a ticket or voucher in your shopping basket.
  2. Check your shopping basket and click on "Continue".
  3. You will see a button marked "Register".
  4. Fill out the registration form.
  5. You will then receive an e-mail with your personal password.
  6. Please check your e-mail inbox, including your spam/junk mail/unknown folder.
  7. Now enter the password that was sent to you.

If you have closed your browser window, click on Login.

Why is it necessary for every visitor to provide a unique e-mail address upon registration?
To maintain the quality of a trade fair for all involved, it is necessary to operate a system of personal visitor registration. We also consider it a matter of importance to communicate our data protection principles to each ticket holder personally. This requires each visitor to supply a unique e-mail address. The visitor will receive a personalised ticket (stating his or her own name and company name) – which is important on the day. This is because the entrance ticket functions as a visible business card at the trade fair centre.

Our company only has one e-mail address, but I would like to purchase tickets or register vouchers for several employees? What should I do?
You have the following options:

  1. If your colleague wishes to conduct the process online, please ask him for his personal e-mail address. You should then enter this e-mail address in combination with your company data. This e-mail address will not be included on the electronic business card, BUT, importantly, the electronic ticket will be sent directly to your colleague's e-mail address! This saves you having to coordinate the tickets and you will still have records of all ticket orders in your order history. IMPORTANT: This also ensures that your colleague receives all the information concerning GHM's data protection guidelines.
  2. Purchase the ticket on site
    In this case, your colleagues can purchase their tickets directly on site at the trade fair – the personal processing means you have the option to purchase tickets without a mandatory e-mail address field. Please inform your colleagues to plan enough time for the on-site registration.

You're registered already?
If so, simply click on Login at the top right-hand of the welcome page and enter your e-mail and password.

You can also login under the menu item "My account" within the navigation bar.
In "My account" you can change your personal details and/or view your order history.

Why should I register online in advance?
Advance online registration gives you fast admission to the trade fair without having to wait.

Can I go to the trade fair without registering online in advance?
You have to register in order to redeem vouchers – this can also be done on site. If you do not wish to register at all, you can purchase a ticket at the cash point on site.

Vouchers/tickets

In that section all questions concerning vouchers will be answered.

Where can I redeem my voucher?
You can redeem vouchers online by entering the voucher code (shown on the voucher) in the Redeem your voucher section.

Can I redeem a voucher and buy a ticket at the same time?
Yes, you can order as many tickets as you like on the welcome page and redeem a ticket using the "Redeem ticket" function as well. In the "Check shopping basket" section you can add more tickets to your order if you wish, or reduce the number of tickets ordered.

Is it possible to redeem several vouchers at the same time?
Yes, to redeem several vouchers at the same time, please enter the voucher codes seperated by comma. You can enter up to 10 voucher codes.

How do I get my ticket?
The ticket is sent to you by e-mail. As a registered visitor, you can also view your order history under "My account". Here you can download the ticket you have ordered and print it out.

Payment was completed but I didn't receive an e-mail with my ticket. What is the reason for this?
Please check your spam/junk mail/unknown folder if you do not receive an e-mail after payment has been completed successfully.

Can I buy tickets or redeem vouchers for other people?
Yes, you can also buy tickets and/or redeem vouchers for others. You can personalise individual tickets once you have placed your tickets or voucher code in your shopping basket, checked the shopping basket and login/registered. As soon as you have entered the other person's details and the order process is complete, the system sends an e-mail to the person for whom the ticket has been personalised.  Within that e-mail the other person will receive a link under which the tickets can be downloaded.

As the person ordering the ticket you receive an additional e-mail showing all the tickets you have ordered as well  as an order receipt  for all tickets that have been purchased.

Our company only has one e-mail address, but I would like to purchase tickets or register vouchers for several employees? What should I do?
You have the following options:

  1. If your colleague wishes to conduct the process online, please ask him for his personal e-mail address. You should then enter this e-mail address in combination with your company data. This e-mail address will not be included on the electronic business card, BUT, importantly, the electronic ticket will be sent directly to your colleague's e-mail address! This saves you having to coordinate the tickets and you will still have records of all ticket orders in your order history. IMPORTANT: This also ensures that your colleague receives all the information concerning GHM's data protection guidelines.
  2. Purchase the ticket on site
    In this case, your colleagues can purchase their tickets directly on site at the trade fair – the personal processing means you have the option to purchase tickets without a mandatory e-mail address field. Please inform your colleagues to plan enough time for the on-site Registration.

Why is it not possible to download all tickets within the section "order history"?
Tickets which have been personalised for other people, have to be retrieved by the other person first, before you can download these tickets.

Can I change the name on the ticket?
Unfortunately this is not possible due to technical reasons.

How can I pay for my admission ticket online?
You can pay for your ticket online by credit card (Visa, Mastercard, American Express) and by electronic debit. It is currently not possible to pay by bank transfer or invoice.

When making a payment, how will I see that I am on a secure page?
You can check this by clicking on "Properties" with the right-hand mouse key.
Here you will see that the ticket shop uses the secure https protocol.

Can I cancel my ticket?
Yes, as a registered visitor you can cancel your ticket before and during the trade fair.

Login in the "My account" section and click on the menu item "Order history". Click on the "+" symbol by the ticket in your order history and the ticket option will appear, including the "Cancel ticket" button.

Please note that a ticket can only be cancelled if it has not yet been used to gain admission to the trade fair. Purchased tickets are not refunded after the trade fair.

Password

All questions concerning passwords will be answered here.

How can I get my password?
After you have registered, the system will send you a personal password by e-mail. Please check your e-mail inbox, including your spam/junk mail/unknown folder. To continue placing your ticket order you have to enter the password sent to you. Please do not enter the password of your personal e-mail program.

Why do I have to activate my account with a password?
Password activation is for your own protection. We cannot send any e-mails without your consent (account activation). This is mainly to provide protection if your e-mail is entered illegally by somebody else.

Forgotten your password?
Click on Login at the top right of the welcome page and then click on the "Send password" button. You can also login under "My account"/"My data" or "My account"/"Order history" and enter your e-mail address. After this, click on the "Send password" button and you will receive the password by e-mail. Please check your e-mail inbox, including your spam/junk mail/unknown folder.

Where can I change my password?
You can change your password under "My account" within "My data".
Before changing the password, however, you first have to have activated your account once in advance using the password sent by e-mail.

Contact

Who can I contact if I have any questions about iba?
Please contact our visitor support: 
P +49 89 189 149 556
E-mail: visitor@iba.de

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